🔌 Connecting to power

1. Open the hook-up flap on the side of the motorhome

2. Open the flap on the blue plug

3. Plug the cable into the motorhome inlet

4. Plug the other end into the power supply bollard (EHU)

5. Turn ON the supply at the bollard (EHU) switch

6. Use the provided socket tester in a 13A socket to confirm the supply is safe

🔌 Disconnecting from power

1. Turn OFF the supply at the bollard (EHU)

2. Unplug the cable from the bollard (EHU)

3. Press the release lever on the motorhome inlet and pull out the plug

⚡ Leisure Battery Charging

Connecting to mains electricity charges your motorhome’s leisure battery, ensuring that all onboard systems — such as lighting, water pump, fridge (on 12V), and control panels — remain powered even when the engine isn’t running. Keeping the leisure battery topped up helps maintain a comfortable environment in your vehicle and prevents unexpected power shortages during your stay at a campsite or overnight stop.

🌡️ Heating & Hot Water 

When your motorhome is connected to mains power, the heating system and hot water boiler can run on electricity instead of LPG. This helps conserve your gas supply, keeping it available for when you’re off-grid. Using mains electricity for heating and hot water is efficient, safe, and ensures a comfortable environment in your vehicle without relying solely on the LPG system.

❄️ Fridge

When your motorhome is hooked up to mains electricity, the fridge can operate on 230V power instead of gas. This helps conserve your LPG supply for longer trips or when you’re off-grid. Running the fridge on mains ensures your food and drinks stay cold efficiently and quietly while parked at a campsite.

🔌 230V Sockets

Mains-powered 230V outlets provide reliable electricity for the toaster supplied with your motorhome, or for your own small appliances such as hair dryers or laptop chargers that you’ve brought along. This ensures convenience and comfort during your stay at a campsite, without drawing from the leisure battery.

🌍 UK/EU Adapters

All vehicles are supplied with adapters to connect safely to UK 13A domestic sockets and European 16A campsite outlets. This makes it easy to plug in whether you’re staying at a private home, a campsite, or a service point abroad.

Using the correct adapter ensures a safe, stable connection and prevents damage to your motorhome’s electrical system. Always check that the cable is fully uncoiled and dry before use.

🔒 Disconnection Safety

When disconnecting from an Electric Hook-Up (EHU), always make sure the power at the bollard is switched off before removing the cable from your motorhome. Never unplug while the supply is live, as this can cause sparks, damage the electrical system, or create a safety hazard. For best practice, switch off the bollard first, then carefully disconnect the cable from the motorhome inlet. This ensures a safe, reliable disconnection and helps protect both you and the vehicle’s electrical components.

⚠️ Caution

Always use approved hook-up cables when connecting your motorhome to mains power. Avoid using damaged or non-certified cables, and ensure that all connectors remain dry and off the ground. This prevents short circuits, electrical faults, and ensures the connection is safe for both you and the vehicle.

💡 Tip: Keep the cable fully uncoiled and avoid stepping on it to maintain safety and longevity.

🍞 The only mains-powered appliance supplied in the motorhome is the toaster — it will only work when the vehicle is connected to an external power source

Filling the fresh water tank:

1. Open the fresh water flap on the side of the motorhome

2. Unlock and remove the water cap using the habitation door key

3. Insert the blue hose into the water inlet

4. Connect the blue hose to the outside tap (use the thread adapter if needed)

5. Fill the tank until water begins to overflow — this means it’s full

6. Replace and lock the cap, then close the flap securely

7. When finished, drain any remaining water from the hose and store it neatly in the garage

8. Check around the area for any leaks or spills, and wipe up any excess water to prevent slips

🔑 Accessing the Fresh Water Inlet

To access the fresh water tank, insert your habitation door key into the water fill cap lock. Twist the cap to open — some caps have a tether to prevent them from getting lost. After filling, twist the cap back on, turn the key to lock it, and close the flap on top. This ensures the tank remains secure and free from contamination.

➿ Fresh Water Hose

We provide a blue hose and a thread adapter so you can easily connect to dedicated water points at campsites or service stations. Attach the hose securely to the tap or adapter, ensuring there are no kinks or leaks. This allows water to flow safely into your motorhome’s fresh water tank and helps maintain hygiene. After filling, disconnect the hose, drain any remaining water, and store it in the garage for next use.

💧 Full Tank Indicator

As you fill the tank, keep an eye on the water inlet. The tank is full when water starts to overflow from the fill point — this is normal and indicates it’s topped up. Avoid overfilling or forcing extra water in, as this could damage the tank or surrounding fittings. Take care to avoid spilling water on the ground, as this can create a slip hazard for you or others nearby. Always stop filling at this point and remove the hose carefully.

🚱 Untreated Water Warning

Only use dedicated water points at campsites or service stations to fill your fresh water tank. Untreated water can contain bacteria, parasites, or other contaminants that may damage the motorhome’s water system and create hygiene issues. Always ensure the water source is clean and safe, and never attempt to use rivers, lakes, or other unverified sources.

💡 Safety Tip: Clean the hose and inlet regularly to prevent contamination

Emptying the grey water tank:

1. Find the lever under the vehicle using the WASTE WATER sticker

2. Pull the lever towards you to open the tank

3. Let the tank empty completely

4. Push the lever back to close

🕹️ Tank Lever

Locate the waste water lever underneath the motorhome — find the WASTE WATER sticker on the side of the van, and the lever will be directly underneath. Pull it towards you to open and push it back to close. The lever can be stiff, so take care when operating it.

💦 Open Before Leaving

Always drain your grey water tank completely before leaving a campsite or service area. This prevents unpleasant odours, leaks, or spills while driving. Ensure the tank has emptied fully before closing the lever again — even a small amount left inside can slosh around and cause unwanted smells or mess on the road.

✅ Empty at Approved Locations

Always empty your grey water tank at a designated disposal point — such as those provided at campsites, service areas, or motorhome service stations. These facilities are specifically designed to safely handle waste water, protecting the environment and keeping the motorhome hygienic. Never release waste water onto the ground, in rivers, drains, or open areas, as this is both unsafe and illegal.

⚠️ Before Returning

Make sure the grey water tank is completely empty before returning your motorhome. Failing to do so can lead to spills, unpleasant odours, and additional cleaning work for our team. A £50 cleaning charge 💷 will be applied if the tank is not emptied prior to return.

💡 Tip: Rinse the outlet occasionally to prevent blockages or odours

✅ The first cassette is prepared by our staff and is ready to use

When the level indicator on the side of the toilet is red, you will need to empty it.

Emptying the toilet cassette:

1. Open the cassette door using the habitation key

2. Press the key slot and button together, then pull the door open

3. Pull the blue tab up and slide the cassette towards you

4. Lift the cassette out of the cupboard

5. Rotate the outlet and twist off the blue cap

6. Hold the cassette over the disposal point and pour out the contents

7. Press the blue button to let air in, making it easier to empty completely

8. Rinse the cassette with fresh water

9. Add 2 litres of fresh water and 1 chemical tablet

10. Replace the blue cap and rotate the outlet back to its original position

11. Slide the cassette back into the cupboard until the blue tab clicks

12. Close and lock the door with the habitation key

✅ Ready to Use

The first toilet cassette is fully prepared before your hire, so you can use it immediately upon collecting the vehicle. It comes pre-filled with the necessary toilet fluid, meaning you don’t need to add anything for your first use. This ensures a hygienic, convenient start to your journey without any extra setup or fuss.

🧻 Toilet Paper Only

Always use standard, thin toilet paper in the cassette. Do not use thick paper, wet wipes, or other materials, as these can block the system, cause unpleasant odours, and make emptying more difficult. Using the correct paper helps the cassette function smoothly and keeps your motorhome experience clean and hassle-free.

🔴 Level Indicator

The toilet has a slide indicator on the side of the cassette that moves from green to red as the tank fills. When the indicator reaches fully red, it’s time to empty the cassette. Monitoring the indicator helps prevent overflows, avoid unpleasant odours, and ensures the toilet continues to work smoothly throughout your trip.

⚠️ Return Condition

Before returning your motorhome, the toilet cassette must be fully emptied and cleaned. This ensures the vehicle is hygienic and ready for the next guest. If the cassette is not returned empty and clean, a £100 charge 💷 will be applied. Regularly emptying and maintaining the cassette during your trip helps avoid additional fees and keeps your journey stress-free.

💡 Safety Tips:

• Wear gloves when handling the cassette

• Do not overfill

• Regularly empty the cassette to prevent leaks or unpleasant odours
  
  

🔥 Gas System

The motorhome’s gas system is a key part of your onboard facilities. It powers your hob, oven, and, in most vehicles, the hot water boiler and fridge, allowing you to cook meals, heat water, and keep food fresh during your trip. Understanding how to safely operate and monitor the gas system is essential for your comfort, safety, and a trouble-free journey.

All of our vehicles are equipped with LPG (liquefied petroleum gas) systems, and we ensure that you start your hire with at least half a tank of gas. For longer trips, you may need to top up LPG during your journey using available service stations.

💡 Safety first: The gas system should always be switched off while driving. Gas is stored in a secure, ventilated compartment and is designed for safe, everyday use — but following the correct procedures is important for your safety and the safety of others.

Key Points:

✅ Ready to Use

Every motorhome in our fleet is equipped with a fully functioning LPG system to power your hob, oven, and in most models, the hot water boiler and fridge. Before you collect your vehicle, we make sure the tank is at least half full, giving you enough gas to start your journey comfortably. This means you can cook, heat water, and use gas-powered appliances immediately without needing to refill straight away.

🛑 Isolation Valve

It’s important to know the location of the gas cupboard and the main isolation valve in your motorhome. The isolation valve allows you to safely turn off the gas supply when appliances are not in use or in an emergency. Familiarising yourself with the cupboard and valve before you start your trip ensures you can quickly access and control the gas system when needed, keeping your journey safe and hassle-free.

🎚️ Gas Levels

Your motorhome is equipped with a gas level indicator that lets you monitor how much LPG remains in the tank. Regularly checking the indicator helps you plan refills in advance, avoid running out of gas during your trip, and ensures that all your gas-powered appliances continue to work smoothly. Keeping an eye on the level is a simple way to stay safe and maintain comfort throughout your journey.

⛽ Refilling LPG

During longer trips, you may need to top up the LPG supply to keep your appliances running. LPG can be refilled at petrol stations that offer it, which are common across the UK and Europe. To make finding these stations easy, use the myLPG app available in your App Centre. The app provides real-time locations, opening hours, and availability, helping you plan your stops efficiently and avoid running out of gas during your journey.

🌍 LPG Adapters

If you plan to take your motorhome across Europe, some countries use different LPG fittings than the UK. To ensure you can refill safely and without issues, we can provide LPG adapters upon request. Please let us know before your hire if you require these adapters so we can prepare them in advance. This ensures your trip is smooth, safe, and uninterrupted while travelling abroad.

⚠️ Safety while Driving

For your safety and the safety of others on the road, always ensure that all gas appliances are completely turned off whenever the motorhome is in motion. This includes the hob, oven, hot water boiler, and fridge (if it runs on gas). Turning off the gas while driving prevents leaks, accidental ignition, and potential hazards, giving you peace of mind as you travel.

↩️ Return with Gas?

You do not need to refill the LPG before returning the motorhome — we take care of preparing the vehicle for the next guest. For longer trips, however, you may need to top up the LPG supply yourself to keep your appliances running smoothly. Regularly checking the gas level indicator will help you know when a refill is needed and ensures you can continue using the hob, oven, hot water, and fridge without interruption.

Step-by-Step Instructions

Using the gas system:

1. Locate the LPG cylinders in the gas cupboard

2. Open the cylinder valve(s) before use

3. Turn on the main isolation valve inside the cupboard if required

4. Use the hob, oven, or hot water boiler as needed

5. For vehicles with a 12V fridge or diesel heater, operate these via the control panel
   
   

Switching off the gas:

1. Turn off all appliances first

2. Close the cylinder valve(s)

3. Turn off the main isolation valve inside the gas cupboard
   
   

Refilling:

• Use the myLPG app from the App Centre to find stations that offer LPG

• Ensure cylinders are securely fastened after refilling

• 🌍 If travelling to Europe, request LPG adapters from us before your trip

• Never attempt to remove cylinders
  
  

💡 Safety Tips:

• Always check for leaks before use (smell for gas, listen for hissing)

• Turn off the gas system when driving or when the vehicle is unattended

• Keep flammable items away from gas appliances
  
  

🎬 Watch this video to see how to safely operate the motorhome’s gas system:

📊 Control Panel

The control panel is the central hub for managing all your motorhome’s key onboard systems — including power, heating, hot water, and lighting. It brings everything together in one convenient place, allowing you to monitor and control your setup with ease. Once you’re familiar with it, you’ll be able to quickly check your battery and water levels, adjust the interior temperature, switch between power sources, and manage lighting throughout the vehicle — all with just a few taps. Whether you’re setting up camp for the night or preparing to hit the road, the control panel keeps your comfort and convenience at your fingertips.

Touchscreen Menu Interface

1. 🔋 Resources

   • Starter Battery — shows vehicle battery voltage

   • Leisure Battery — shows habitation battery voltage

   • Fresh Water Level — monitor fresh water tank levels

   • Waste Water Levels — monitor waste water tank levels
     
     

2. 🌡️ Room Climate

🔥 Heating 

• Thermostat Setting

• Fan Speed

• Source - Select Gas, Electric, or Hybrid

• Switch off

🍃 Ventilation

• Fan Control (1–10)

• Switch off
  
  

3. 🚿 Hot Water

   • 10-litre boiler with selectable temperatures:

     • ~40°C for dishes

     • ~60°C for a quick shower

     • ~70°C for a longer shower

   • Turn on the water pump before use

   • Source - Select Gas, Electric, or Hybrid

   • Switch off

⏱️ Switch on 20–30 minutes before showering

🪟 Window Safety Switch: If the window above the flue is open, the boiler will automatically cut off. Make sure windows are fully closed when using heating or hot water.

4. 📱 iNet X App

   • Pair your phone via Bluetooth to control the system remotely
     
     

5. 💡 Switches

   • Water Pump — powers taps, shower, and toilet flush

   • Outdoor Light — controls LED light bar above the habitation door

   • Interior Lights — main isolator must be on; then use wall switches, touch the light’s power symbol, or press the blue LED strip dots
     
     

6. 🔔 Notifications

   • Any system alerts or warnings will appear here
     
     

7. ⏻ Turn Off

   • Standby — use if leaving the vehicle for a few hours

   • Turn Off — use for long periods or storage
     
     

8. ⚙️ Settings

   • For advanced adjustments — customers do not need to access this
     
     

🎬 Watch this video for a full walkthrough of the control panel: powering on, checking resources, setting heating and hot water, using the water pump, and managing lights. It also explains the window safety switch and how to pair your phone with the iNet X app:

💡 Power & Electrics

Your motorhome is equipped with two main electrical systems — 12V and 230V — that work together to power everything onboard.

The 12V system, powered by the leisure battery, runs most essential features when you’re not connected to mains power — including the lights, water pump, toilet flush, heating controls, and USB charging points.

The 230V system becomes active when you’re plugged into an electric hook-up (EHU). This allows you to use mains-powered appliances such as the toaster we supply or your own hairdryer or laptop charger, and it also recharges the leisure battery automatically.

Together, these systems ensure that your motorhome remains comfortable and functional — whether you’re off-grid or connected at a campsite.

🔋 12V System

• Powered by the leisure battery

• The battery recharges in three ways:

  1. While driving

  2. When plugged into mains hook-up

  3. Via the roof-mounted solar panels

• Runs most onboard essentials: lighting, water pump, USB sockets, fridge, and the control panel

• If the leisure battery gets too low, some systems may stop working until recharged
  
  

⚡ 230V Mains System

• Works only when connected to an electric hook-up (EHU) at a campsite or service point

• Powers the 230V sockets, so you can use household appliances like chargers, laptops, or the supplied toaster

• The toaster will only work when you’re plugged into mains power
  
  

🧯 Consumer Unit & Safety Switches

• If the 230V sockets stop working, check the mains consumer unit (normally under or near the oven)

• Here, you can reset:

  • Circuit breakers

  • RCD safety switch

• If the RCD won’t reset, disconnect from the electric hook-up and contact us via WhatsApp
  
  

💡 Safety Tip: Avoid using high-powered appliances like kettles, microwaves or hairdryers unless they are designed for camping use

🌡️ Heating & Comfort

Your motorhome’s heating and ventilation system is designed to keep the interior comfortable all year round — warm and cosy in winter, fresh and ventilated in summer. The system can operate on Gas, Electric (when connected to a mains hook-up), or a Hybrid combination of both. This flexibility allows you to stay comfortable whether you’re off-grid in the countryside or connected at a campsite.

🌡️ Room Climate (Control Panel - Option 2)

🔥 Heating 

• Thermostat Setting

• Fan Speed

• Source - Select Gas, Electric, or Hybrid

• Switch off

🍃 Ventilation

• Fan Control (1–10)

• Switch off

🚿 Hot Water (Control Panel - Option 3)

1. • 10-litre boiler with selectable temperatures:

     • ~40°C for dishes

     • ~60°C for a quick shower

     • ~70°C for a longer shower

   • Turn on the water pump before use

   • Source - Select Gas, Electric, or Hybrid

   • Switch off

⏱️ Switch on 20–30 minutes before showering

🪟 Window Safety Switch: If the window above the flue is open, the boiler will automatically cut off. Make sure windows are fully closed when using heating or hot water.

🚿 Water Use

Your motorhome has an onboard fresh water system that provides water to the taps, shower, and toilet flush, making it fully self-contained wherever you travel. The system is powered by a 12V water pump, which pressurises the pipes and allows water to flow when you turn on a tap or use the shower. You can easily switch the water pump on or off from the control panel — just remember to turn it off when it’s not needed.

💧 Taps & Shower

• Motorhomes have a 100-litre fresh water tank, and campervans have 85 litres

• Open any tap or shower mixer to start the flow — the pump will activate automatically

• Close the tap to stop the flow

• Always make sure the pump is switched off when travelling or when the tank is empty

🌡️ Hot Water

• Controlled via the Control Panel (see Heating & Comfort section)

• Allow 20–30 minutes for hot water to heat fully

• Choose your preferred source: Gas, Electric, or Hybrid, depending on availability

🌊 Water Pressure

If the water flow is weak or inconsistent:

• Check that there is water in the fresh tank

• Make sure the pump switch is on

• If the pump runs continuously, there may be air in the system — run the taps briefly to clear it

⚠️ Important

• Never let the pump run dry — this can cause damage

• Always ensure there’s water in the tank before switching on the pump

• In freezing weather, drain the system if the motorhome is left unused to prevent frost damage

💡 Tip: Switch the pump off overnight or when leaving the vehicle to avoid unexpected water use and reduce noise

🚽 Toilet Use

Your motorhome is equipped with a modern cassette toilet system designed for comfort and convenience wherever you travel. This self-contained system allows you to use the toilet just like at home, with a separate waste cassette located in an exterior compartment for easy emptying.

Step-by-Step Use

1. Open the toilet lid.

2. Open the blade using the lever on the front of the toilet.

3. Use the toilet as normal.

4. Flush by pressing the blue button — make sure the water pump is switched on at the control panel.

5. Close the blade using the lever.

6. Close the toilet lid.
   
   

Important Notes

• The cassette is prepared for first use, so you do not need to add water or a tablet initially.

• Only use thin, quick-dissolving toilet paper.

• Do not use thick household toilet paper — it can block the system.

• The level indicator on the side of the toilet shows when the cassette is nearly full. Empty it promptly to avoid overflow.

• The cassette must be emptied and cleaned before the vehicle is returned.

• A £100 charge 💷 applies if the cassette is not returned fully empty and clean.

After Emptying

• Add 2 litres of fresh water and 1 chemical tablet before the next use.

• Check the level indicator to monitor fill levels.
  
  

💡 Tip: Empty your cassette regularly at approved disposal points — don’t wait until it’s completely full.

🍳 Kitchen

Your motorhome kitchen is fully equipped for cooking on the road, with a hob, oven, fridge, and sink. Using the appliances safely and efficiently will help you enjoy your meals while keeping the vehicle in good condition.

🔥 Hob & Oven

• The hob and oven are powered by the vehicle’s gas system.

• Make sure the gas is turned on before use.

• Always supervise cooking and never leave the appliances unattended.

• Keep flammable items away from open flames.

• After cooking, ensure the gas is turned off before driving or leaving the vehicle.
  
  

❄️ Fridge

• The fridge can run on multiple power sources: Auto, Electric Hook-Up, 12V Battery, or Gas.

• To operate:

  1. Hold the power button until the source starts flashing.

  2. Select your desired source.

  3. Press the button again to select the temperature: 1 = warmest, 5 = coldest.

• Make sure the fridge is switched on and set before loading food.

• Avoid opening the fridge unnecessarily to maintain a consistent temperature.
  
  

🚰 Sink & Water Use

• The sink uses the 12V water pump — ensure it is switched on at the control panel.

• Use the pump sparingly to conserve water.

• Dispose of waste water at approved disposal points only.
  
  

🔪 Safety & General Tips

• Kitchen knives and sharp utensils are supplied for your convenience — handle with care.

• Keep the kitchen area clean and tidy to avoid accidents.

• Do not place hot pots or pans on surfaces that could be damaged.

• Make sure all appliances are turned off when the vehicle is unattended or before driving.
  
  

💡 Tip: Regularly check gas levels if you’re cooking frequently during longer trips.

🛏️ Beds & Seating

Your motorhome features comfortable beds and adjustable seating designed for both relaxing during travel and sleeping at night. Knowing how to use and adjust them properly will make your trip safer and more comfortable.

🛋️ Seating

• Adjustable driver and passenger seats: use the levers to move forward/back, recline, and adjust headrests.

• Some vehicles have captain’s seats that swivel to face the living area.

• Always lock seats into position before driving.

• Seatbelts must be worn by all passengers while the vehicle is moving.

• Foldable or removable seating should be secured before driving to prevent movement.
  
  

🛏️ Beds & Dining

• Beds may be permanent, fold-out, or electric drop-down:

  1. Electric drop-down beds must not be operated with anyone on them.

  2. Drop-down beds are equipped with safety nets for added security when in use.

  3. Ensure swinging TV brackets are flat and tables are stowed before operating drop-down beds.

• To convert seating into a bed or dining space:

  1. Remove any cushions or table surfaces as instructed.

  2. Follow the pull-out or fold-down mechanism to create the bed.

  3. Tables can sometimes be moved or adapted to create the dining space.

  4. Ensure the bed is properly secured before sleeping.

• Bedding setup instructions for all beds can be found in the Vehicle Resources Library.

• Bedding and mattresses are provided for comfort — please keep them clean.
  
  

💡 Tips for Comfort & Safety

• Do not sit or lie on beds while the vehicle is moving unless seatbelts are provided.

• Keep passageways clear of bedding, luggage, or other items for safe movement.

• Use blinds or curtains for privacy and to help regulate temperature.

• Ensure all fold-out beds, tables, and TV brackets are returned to their stowed positions before driving.

📺 TV

Your motorhome comes equipped with a Smart TV to keep you entertained while on the road. You can access Netflix, YouTube, and other on-demand services directly from the TV.

📺 Setting Up the TV

1. Release the TV by pulling the lever behind it.

2. Swing the TV out on its bracket to face the desired viewing angle.

3. Connect the aerials as labelled:

   • AERIAL 1 – antenna for TV reception

   • AERIAL 2 – USB (for internal media only)

4. Place the aerial outside the vehicle where it can get a clear signal.

5. You may need to re-tune the TV if it was previously tuned to EU broadcast masts.
   
   

📌 Important Notes

• After use, remove the aerial and push the TV back into its bracket until it clicks.

• Ensure the TV is completely flat and clicked in before operating any drop-down beds, as movement could damage the TV, bracket, or wall.

• Handle the TV and aerials carefully to avoid damage during travel.

🛜 ontheroadWiFi

Your motorhome is equipped with ontheroadWiFi, a paid service that allows you to stay connected during your journey. This provides unlimited data for UK use, ideal for browsing, streaming, and using apps while on the move or at campsites.

📶 Connecting to WiFi

1. Turn on the WiFi device using the power button.

2. On your smartphone, tablet, or laptop, open the WiFi settings.

3. Select the network name (SSID) printed on the sticker at the control panel.

4. Enter the password on the sticker.

5. Once connected, you can browse the internet as usual.
   
   

💷 Service Details

• The service is charged at £5 per day.

• Customers can book the service online when making a vehicle reservation.

• It cannot be enabled remotely after the vehicle handover.

• The service is provided by Three Business, one of the best rural mobile networks.

• Reception may vary depending on location; we do not accept liability for signal issues.
  
  

📌 Important Notes

• Connectivity may vary depending on location, mobile signal, and coverage.

• The WiFi device is intended for general browsing and light streaming, not high-bandwidth commercial use.

🧯 Safety

Your motorhome is equipped with essential safety equipment to help you travel securely and respond to emergencies. Familiarising yourself with these items is important for a safe journey.

🔥 Fire Safety

• Fire extinguisher: located inside the habitation door.

• Fire blanket: for small kitchen fires or other emergencies.

• Use only in emergencies and follow the instructions provided on the equipment.

• Never block access to fire safety equipment.
  
  

🩹 First Aid

• A first aid kit is supplied for minor injuries.

• Contents include bandages, antiseptic wipes, plasters, and other basic supplies.

• Check the kit at the start of your trip to ensure nothing is missing.
  
  

⚠️ General Safety Tips

• Always ensure smoke and carbon monoxide alarms are functioning before using gas appliances.

• Keep emergency exits and doors clear of obstacles at all times.

• Do not leave the vehicle unattended while appliances, heaters, or the hob/oven are on.

• Store sharp objects, cleaning products, and chemicals safely out of reach of children.
  
  

💡 Tip: Review the location of all safety equipment during your handover and make a mental note of how to operate each item.

Every motorhome model in our fleet is slightly different — and we know it’s handy to have a place where you can find the vehicle-specific guides and resources you need.

The Vehicle Resources Library is your one-stop hub for detailed, model-specific information.

📲 Welcome to the App Centre

Included with your roadtrippin365 hire is access to our App Centre.

Download essential apps to control your hire vehicle straight from your phone, navigate with ease, find the best campsites and overnight parking spots, and access Eurotunnel and ferry booking links - all in one place.

With the App Centre, you can:

🚐 Control your vehicle remotely – adjust heating, lighting, water, and more, all from your smartphone.

🗺️ Navigate with confidence – use Google Maps, Waze, or other navigation apps to find the best routes, avoid traffic, and reach your destinations safely.

🏕️ Find campsites and overnight parking – locate motorhome-friendly stopovers, wild camping spots, and service points across the UK and Europe.

⛴️ Access Eurotunnel and ferry bookings – manage your crossings quickly and easily.

📍 Share your exact location – using what3words to ensure accurate directions if you need help.

All of our recommended apps, detailed guides, and download links are available on our full App Centre page:

Go to App Centre

💡 Tip: Install the apps before your trip to get the most out of your hire vehicle and plan your journey efficiently.

💬 roadtrippin365 is on WhatsApp

We’re always here to help!

Whether you have questions before you leave, need guidance during your trip, or just want some tips on getting the most out of your motorhome, our WhatsApp support team is ready to assist you 24/7.

WhatsApp support:

Chat on WhatsApp

🚐 roadtrippin365 Emergency Line

For any vehicle issues or breakdowns:

‪📞 +44 1425 207 365‬ (Press 5)

Available 24/7

WhatsApp support:

Chat on WhatsApp

🚨 Emergency Services

For life-threatening situations such as accidents, medical emergencies, or fire:

🚨 UK: 999

🚨 Europe: 112

(works EU-wide, even from mobiles without a SIM card)

💡 Tip: Use what3words to give precise location details, especially in rural areas or campsites.

what3words /// The simplest way to talk about location

The app is available in the App Centre.

It divides the world into 3m x 3m squares, giving an exact location like ///car.van.truck

Share this with emergency services or roadtrippin365 to ensure help arrives quickly.

🚐 roadtrippin365 Breakdown Line

For any vehicle issues or breakdowns:

‪📞 +44 1425 207 365‬ (Press 5)

Available 24/7

WhatsApp support:

Chat on WhatsApp

⚙️ Breakdown Assistance:

If you’re driving a Ford vehicle:

You are covered by Ford Roadside Assistance.

If you are in the UK, call:

Ford One Call on 📞 0203 5644444 Option 1

If you are in any other European country, call:

📞 00800 88776611 or 📞 +33 4268781

If you’re driving a Fiat vehicle:

You are covered by Fiat Camper Assistance.

Assistance 24h 7/7 & Information:

📞 00800 3428 1111

Back-up Number:

📞 ‪+39 02 4441 2160‬

Before you return the vehicle,

please make sure the following have been completed:

⛽ The fuel tank is full of diesel

Please ensure that the vehicle’s fuel tank is completely filled with diesel before returning it. This helps us keep the vehicle ready for the next guest and prevents any additional refuelling charges. For your convenience, here are some nearby petrol stations:

Nisa Local, Lyndhurst Rd, Christchurch

BH23 7DS – 0.7 miles

Shell, Lyndhurst Rd, Christchurch

BH23 4SA – 0.9 miles

BP, Somerford Rd, Christchurch

BH23 3PP – 1.5 miles

Filling up before your return saves time and ensures a smooth check-in process.

🚽 The toilet cassette has been emptied

Before returning the vehicle, please ensure that the toilet cassette has been fully emptied and cleaned. This is important for hygiene reasons and helps us prepare the vehicle for the next guest without delay. Emptying the cassette before arrival prevents any additional cleaning charges and ensures a hassle-free return.

💧 The grey water tank has been emptied

Please make sure that the grey water tank is completely emptied prior to returning the vehicle. This avoids any unpleasant spills or odours and allows us to maintain the vehicle properly. Emptying the grey water tank in advance also helps prevent extra fees and ensures a smooth handover when you arrive.

⚠️ Please note: If any of the above are not completed, additional charges may apply.

Thank you for your cooperation—we truly appreciate it and look forward to welcoming you again soon! 😊

🕥 Reminder: Return time is 10:30 AM

Please give us a call about 10 minutes before you arrive so we can make sure the gates are open for you.

If you run into any delays on your way back, such as traffic or other unexpected issues, please call us on:

+44 1425 207 365 

We’ll be happy to help and make sure your return goes smoothly.